Privacy & Cookie Policy - Dama Olive Oil

At Dama Olive Oil ("we", "us", or "our"), we are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information when you visit our website or purchase our products, in compliance with the General Data Protection Regulation (GDPR) and Greek Law 4624/2019.

1. Data We Collect

We collect the following types of information to provide and improve our services:

Personal Identification Information: Name, email address, phone number, shipping and billing address when you place an order or contact us.
Transactional Data: Details about payments, products purchased, and order history.
Technical Data: IP address, browser type, time zone settings, and operating system collected automatically.

2. Legal Grounds & Data Retention

Under the GDPR, we must have a lawful basis to process your personal data. Below is how we use your data, the legal basis for doing so, and how long we retain it:

Purpose	Legal Basis (GDPR)	Retention Period
Order Fulfillment	Performance of a Contract (Art. 6(1)(b))	10 years (as required under Greek Tax Law for company records)
Billing & Tax Compliance	Legal Obligation (Art. 6(1)(c))
Customer Support & Inquiries	Performance of a Contract / Legitimate Interest (Art. 6(1)(b/f))	12 months after resolving the inquiry
Newsletter & Marketing	Consent (Art. 6(1)(a))	Until you withdraw consent (unsubscribe)
Website Improvement & Analytics	Legitimate Interest (Art. 6(1)(f))	26 months (Google Analytics retention)

3. Data Sharing & Transfers

We do not sell or trade your personal data. We share data only with trusted third parties essential to our operations:

Payment Processors: To securely process your transactions (e.g., Stripe, PayPal, Banks).
Logistics Partners: To deliver your products to your doorstep.
Service Providers: IT and marketing platforms that assist in operating our website.

International Data Transfers

Some of our third-party service providers (such as Stripe and Google) are based outside the European Economic Area (EEA), primarily in the United States. We ensure that any such transfers of your personal data are protected by appropriate safeguards, such as the EU-US Data Privacy Framework or Standard Contractual Clauses (SCCs) approved by the European Commission.

4. Your Rights (GDPR)

Under the GDPR, you have the following rights regarding your personal data:

Access & Rectification: Request a copy of your data and correct any inaccuracies.

Erasure ("Right to be Forgotten"): Request the deletion of your data when it is no longer needed.

Restriction of Processing: Limit how we process your data under certain circumstances.

Right to Object: Object to the processing of your data, particularly for direct marketing or legitimate interests.

Data Portability: Request a copy of your data in a structured, machine-readable format.

Withdraw Consent: Opt-out of marketing or withdraw any previously given consent at any time.

To exercise any of these rights, please contact us at [email protected].

You also have the right to lodge a complaint with the Hellenic Data Protection Authority (HDPA):
Address: Kifissias 1-3, 115 23 Athens, Greece
Phone: +30 210 6475600 | Website: www.dpa.gr

5. Cookie Policy

This section explains how we use cookies and similar technologies.

What are Cookies?

Cookies are small text files placed on your device when you visit our site. They help us recognize you, remember your preferences, and analyze site traffic.

Types of Cookies We Use

Essential Cookies: Strictly necessary for the website to function (e.g., shopping cart, secure login).
Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics). These are anonymized.
Functionality Cookies: Remember your choices (e.g., language, region).

Managing Cookies

You can control and manage cookies through your browser settings (usually found under "Tools" or "Preferences"). Please note that disabling essential cookies may affect the functionality of our website.

6. Contact Us

Dama Olive Oil

Megalos Gialos, Theologos 0

85106 Rhodes, Greece

Email: [email protected]

Phone: +30 22410 81100